General

Leading Edge will accept returns for any purchase made online within 30 days. You can either mail the return to:-

Allowing for and processing time it may take 2-4 weeks to process your return. You will receive a refund of the value of the CD less any shipping cost. The shipping cost of forwarding the item to our head office will be payable by you.

Damages

Damaged or non-functional stock will be replaced or the amount, including shipping will be refunded to you. The cost of mailing the item to our store will however, be payable by you.

Should you wish to exchange the item at our store you will need to bring the invoice with the ordered product, to the store. The store will exchange the faulty item for the same title, a similar value item or credit note.

In store returns

If you return an item to our stores you will have to bring your invoice as proof of purchase and to determine the amount of your refund/exchange. Upon returning the item you will receive a credit note or refund for the cost of the item as per your invoice (excluding handling & shipping cost). You can then apply the credit towards purchasing an in store item of your choice.

Advance orders

Orders placed in advance for upcoming releases are billed once the order is shipped. Any return of this item will be treated as above.

Cancellation of orders

A cancellation of an order will be treated as a sales return as described above.

Shipping of Backordered items

Items ordered when showing the status "Backorder Only" are not currently in stock at our suppliers' warehouses. In most cases it is possible to obtain these items within 5 working days. In this case orders can be expected to arrive within 10 working days of ordering .

Other items are more difficult to source and may take between 5-6 weeks to secure. Members will be kept informed of any delays and given the option to cancel and select again